Terms and Conditions for online ordering

Delivery of products (excluding funeral tributes)

Your goods will be dispatched within 5 working days of receipt of your order, unless otherwise stated.  We use a variety of delivery methods depending on the items you have ordered. Please be aware that some methods may require a signature on delivery. Daizy can take no responsibility for someone signing for your order without your permission. Our current delivery charge is listed below. Customers should be aware that for non-mainland UK deliveries there may be an additional charge. If this is the case you will be advised prior to dispatch.

Mainland UK Deliveries

UK postage and packaging £6.95.

At the current time internet orders can only be dispatched within the UK.

Our Products

Every effort is made to give you a true representation of each product in the photographs used on this website. Photographs will often feature a suggested environment to enhance the images. Prices quoted are for individual arrangements as described only. Although we aim to supply you with as true a likeness as possible to the original photograph, customers are advised that no two arrangements are identical and may be subject to slight deviation in colour and arrangement of stems/leaves etc. Wherever possible the same stems and greenery will be used as that featured in the photograph. If for any reason these are unavailable at time of purchase a suitable alternative will be used.

Approximate sizes of all arrangements, plants and greenery are given wherever possible. If you are purchasing an item for a specific area in your home, please give this careful consideration before ordering.

Availability
All items are subject to stock availability. If your order is unavailable at time of purchase you will be notified via email when to expect delivery.

Packaging
Your order is important to us and accordingly all items will be packed to ensure a safe delivery. If upon delivery you find that the items are damaged please notify us within 48 hours of receipt.

Returns
We want you to be happy with your purchase. If on receipt of your order you decide that you would like to return the item(s), you are welcome to do so. Please note that refunds will only be issued on receipt of the item(s) in their original condition and in the original packaging. Unfortunately we will not refund delivery or return postage and packaging costs in this instance.

If your order is incorrect or arrives damaged please notify us with 48 hours of delivery. You will need to return your item(s) in their original packaging within 14 days of receipt to: Flowers by Daizy Limited, The Bothy, St Pauls Walden, Hitchin , Herts SG4 8BP. You will subsequently be given a full refund or replacement goods and your postage costs will be reimbursed. If, on inspection, Daizy do not deem the item(s) to be damaged or if you fail to return them within the required time-scale or if they are not suitably packaged, no reimbursement will be issued.

Cancellations
If for any reason you decide to cancel your order before the order has been dispatched you will be reimbused in full.

Contact Information
If you need to contact us for any reason, please feel free to call us on 01438 871448 or email our customer service department – enquiries@daizy.co.uk Full contact details below:

Flowers by Daizy Limited
The Bothy, St Pauls Walden,
Hitchin Herts
SG4 8BP
enquiries@daizy.co.uk

Registered office:  The Bothy, St Pauls Walden, Hitchin, Herts Registered in England No.

© Flowers by Daizy Limited 2013 | The Bothy, St Pauls Walden, Hitchin, Herts  +44 (0)1438 871448 enquiries@daizy.co.uk terms and conditions

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